OV CONCIERGE

Welcome to your own VIP Loop with simple and powerful tools for better
checkouts, payments, offers, and loyalty with no POS changes required

You can build a growing community of engaged customers while upgrading your overall customer experience.

If you are like most businesses today, you still use a variety of disjointed systems and channels to promote products, make special offers, create loyalty, and grow your customer base. And while your team has enhanced their web promotion, CRM, and social reach, the fact remains that creating the end-user experience that keeps customers coming back time and time again remains overwhelming and out of reach.

OV helps brands drive more sales and loyalty in our community with an omnichannel 1-tap-pay, rewards and engagement tool, via customers’ private digital wallets. You can implement the OV Loop platform without requiring any Point-Of-Sale changes to your online* or in-store environments.

Maximizing customer lifetime value is an imperative, and ensuring your growth engine both entices new customers and enhances the relationship with existing ones is key.

OV Loop is the solution. Assisted service and simple checkout are built right into the promotional message, and a built-in loyalty program prompts customers to return again and again. Build a community of repeat customers the fastest and easiest way.

OMNI-CHANNEL CHECKOUT EXPERIENCES

You can close more sales and increase loyalty and customer lifetime value with 1-tap in person payments and rewards in-person and online.

OV Loop provides a powerful 1-tap payment and rewards solution that simplifies and enhances your online and in-store checkout with no changes required to your ecommerce* site or countertop POS systems. It offers faster and safer checkout experiences across all channels.

To reduce payment friction, your ecommerce customers can create a digital wallet for easy and safe repeat purchases with 1-tap. If they also download the OV Loop App, they can store their payment information, membership IDs, and other secure information for future transactions.

To create loyalty and increase total lifetime value, your in-store and online customers can use the free OV Rewards digital Mastercard to earn and redeem loyalty cash with every purchase to increase loyalty and keep them coming back.

*Available now for Shopify merchants, and more platforms to come!

OV OFFERS™

This simple HTML message does not require any end-user app or POS changes. It’s an omnichannel way to offer 1-tap checkouts and rewards, and it works on any smartphone, desktop or tablet.

Your teams can create a Commerce Message in a few easy steps, then send it through any digital channel. The integrated offer combines product details, built-in chat mode, and in-message check-out! Customers simply click the “Pay Now” button for a lightweight payment experience.

The message includes:

A payment button
Invoice or product details
An optional link to live chat with your sales or service team

These commerce messages can be sent from your existing channels including support chat, text, email, direct message, social media, and more. Any touchpoint with a customer can be transformed into an opportunity to sell.

OV WALLET™

The OV Wallet is an omni-channel wallet for your customers to transact with you from any channel.

The OV Wallet™ is an easy, simple digital wallet container. Upon first checkout with your store, users will be prompted with the opportunity to save their wallet to the cloud for future 1-tap payments.

Users can then optionally download the OV Loop App, which contains their wallet, as well as a secure lockbox, and controls for their optional OV Valet.

An important part of this solution is the ability for CSRs to engage in support text+voice messaging directly within the app, and for billing and/or collections staff to make a request for payment in real time.

The OV Wallet technology is proven in hundreds of millions of phones worldwide, and is a safe and easy way for consumers to conduct commerce virtually everywhere online and in-person, even when interacting with outdated checkout systems.

OV REWARDS™

This loyalty program is a personalized, 1-tap-payment and rewards solution that works across channels without requiring any POS changes. It will help bring customers back again and again, online or in-store.

OV Rewards loyalty capability is a modernization of a traditional punchcard program by creating a loyalty offer and redemption capability directly inside your commerce experiences. This approach entices new and existing customers into your commerce community, or “loop”. And by ensuring a fantastic buying experience, they will come back again and again.