You can build a growing community of engaged customers while upgrading your overall customer experience.
If you are like most businesses today, you still use a variety of disjointed systems and channels to promote products, make special offers, create loyalty, and grow your customer base. And while your team has enhanced their web promotion, CRM, and social reach, the fact remains that creating the end-user experience that keeps customers coming back time and time again remains overwhelming and out of reach.
Maximizing customer lifetime value is an imperative, and ensuring your growth engine both entices new customers and enhances the relationship with existing ones is key.
OV Loop is the solution. Assisted service and simple checkout are built right into the promotional message, and a built-in loyalty program prompts customers to return again and again. Build a community of repeat customers the fastest and easiest way.
OMNI-CHANNEL CHECKOUT EXPERIENCES
To create loyalty and increase total lifetime value, your in-store and online customers can use the free OV Rewards digital Mastercard to earn and redeem loyalty cash with every purchase to increase loyalty and keep them coming back.
*Available now for Shopify merchants, and more platforms to come!
Your teams can create a Commerce Message in a few easy steps, then send it through any digital channel. The integrated offer combines product details, built-in chat mode, and in-message check-out! Customers simply click the “Pay Now” button for a lightweight payment experience.
The message includes:
- A payment button
- Invoice or product details
- An optional link to live chat with your sales or service team
These commerce messages can be sent from your existing channels including support chat, text, email, direct message, social media, and more. Any touchpoint with a customer can be transformed into an opportunity to sell.
The OV Wallet™ is an easy, simple digital wallet container. Upon first checkout with your store, users will be prompted with the opportunity to save their wallet to the cloud for future 1-tap payments.
Users can then optionally download the OV Loop App, which contains their wallet, as well as a secure lockbox, and controls for their optional OV Valet.
An important part of this solution is the ability for CSRs to engage in support text+voice messaging directly within the app, and for billing and/or collections staff to make a request for payment in real time.
The OV Wallet technology is proven in hundreds of millions of phones worldwide, and is a safe and easy way for consumers to conduct commerce virtually everywhere online and in-person, even when interacting with outdated checkout systems.
OV Rewards loyalty capability is a modernization of a traditional punchcard program by creating a loyalty offer and redemption capability directly inside your commerce experiences. This approach entices new and existing customers into your commerce community, or “loop”. And by ensuring a fantastic buying experience, they will come back again and again.