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Do rewards expire? in OV Rewards
Jul 26th 22

Yes, rewards in the OV Loop ecosystem expire after a period of time as set by our partner brands. Currently, the OV Loop, Inc. and Free Jacks rewards are set to expire after 12 months. We will ...

Where do I hold my Valet when paying? in OV Valet
Jul 26th 22

There are a few scenarios where you will want to hold your Valet differently, depending on the type of transaction you want to do, or if any of your transaction types are denied – sometimes one m ...

Can I redeem my rewards for cash? in OV Rewards
Jul 26th 22

No, you cannot redeem your rewards balance(s) for cash.

Can I use my rewards with other brands? in OV Rewards
Jul 26th 22

Rewards can only be redeemed with the brand you received them from.

Can I add my OV Cash Card to my Apple Wallet? in OV Loop App
Jul 26th 22

To add your OV Cash Card to your Apple Wallet, please do the following: Open the OV Loop AppTap on the "Payment Cards" option on the main menuTap on the OV Cash Card in the list of available cardsTap ...

Can I use the app without a screen lock enabled? in OV Loop App
Jul 26th 22

No, you cannot use the app without enabling a screen lock on either iOS or Android. This is a necessary security feature to protect your funds and your data. All traditional screen locks are ...

How do I charge my Valet? in OV Valet
Jul 26th 22

There is a micro-USB cable included with the Valet for charging, though any micro-USB cable will work for charging as needed. To charge the OV Valet, please do the following: Insert the micro-USB end ...

What do the different LED colors mean? in OV Valet
Jul 26th 22

There are different LEDs for the Valet depending on what you are doing with it: Charging Blinking RedThe battery is low“Amber” (Half Red, Half Green)The battery is approximately at hal ...

Where can I use my rewards? in OV Rewards
Jul 26th 22

Rewards are used on qualifying purchases made within a particular brand's chain of stores and partners. This includes online purchases made through their stores, as well as physical and partner ...

How do I update my OV Valet? in OV Valet
Jul 26th 22

The OV Loop App will automatically check for updates for the OV Valet and notify you if there are any available. If you would like to manually check for updates, or view the firmware version you are ...